To recover from a situation where the call cannot be correctly resumed, it is necessary to unmute and mute the call repeatedly while attempting to resume the call at every step. To avoid this problem, do not mix mute and hold, and do not accept direct calls while engaged on a Genesys call. Even if the agent now resumes and unmutes the call, it is not correctly resumed. To avoid this problem do not accept additional calls during a supervision session.Ī desynchronization occurs between the Skype for Business client and the Skype for Business server when an agent mutes a call and then puts the call on hold or accepts a second, direct incoming call from the Skype for Business toast, causing Skype for Business to place the first call on hold. If a supervisor is monitoring or coaching an agent and accepts a second call, the supervised call is placed on hold and cannot be retrieved by the supervisor. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues. It includes information on when individual items were found and, if applicable, corrected. This section provides the latest information on known issues and recommendations associated with this product. The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Workspace Plugin for Skype for Business. Known Issues and Recommendations Workspace Plugin for Skype for Business Multimedia Connector for Skype for Business.If you haven't installed the Skype for Business for Android or not sure click Tap here to install. The keypad is not required for these meetings. You are joining as a Guest, thus click Join as GuestĮnter your name and press the arrow to join the meeting. Select Open in order to start the Skype for Business application. If you haven't installed the Skype for Business for IOS or not sure click Tap here to install. Your device browser will automatically open the following web page. The cog icon allows you to define your audio and video device. You are joining as a Guest, enter your name and click Join as Guest Select Allow in order to start the Skype for Business application. Upon installation, click Join the meeting and the following prompt for action will be displayed. If you haven't installed the Skype for Business for MacOS or not sure, click Install Skype for Business. The telephone icon allows you to define your audio device along with the audio volume. ![]() The monitor icon will allow you to Present your screen if the host sets you as Presenter. Instant Messaging is hidden by default, click the message icon to unhide the meeting conversation. Video is turned off by default, if you want to enable video press the camera icon. Your mic will be muted automatically when you join the meeting, to unmute yourself press the mic icon. Make sure your audio and video peripherals are properly configured. Note: Your name will identify you among all the participants, some meetings have restricted access and therefore you might need to wait in the lobby until the host allows you into the meeting.Īfter a few moments the application will connect you to the meeting. The Skype Meeting App will start, click Sign in as a guest to the meetiong. Some Browsers upon the detecting the presence of the Skype Meeting App plugin automatically generate the following prompt for action.Ĭlick Open Skype Meeting App to join the meeting. You might receive a prompt asking you to confirm whether you want to join the meeting. To install the Plugin you should see a prompt displyed in your screen as below, click Run to install the Plugin. If you haven't installed the Plugin or not sure click Install and join with Skype Meeting App (web). To use the audio and video you would need to install the Skype Meeting app Plugin. Your device browser would automatically open the following web page. ![]() You have been invited to a Skype Meeting, the body of the invite will contain a link similar the following.
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